Email and SMS Notifications

Every step of the appointment lifecycle produces a notification: request received, appointment created, reminder, update, cancellation, welcome, password reset, payment. You edit the templates in the panel, personalize them with variables such as client name, practitioner name and date, and see in the log who received which message and when.

Location in the panel: /mail-management

Key capabilities

Email templates

Each template has a key, a display name, a subject template and an HTML body edited in a rich-text editor. You can create new templates and attach them to flows.

Variables and preview

Placeholders such as {{client_name}}, {{doctor_name}} and {{period_date}} are filled with real values on send; preview with sample data. User input is HTML-escaped.

Branded email theme

Outgoing emails carry your business name and logo in the header; the support email appears in the footer.

Email log

Recipient, subject, template key, status (sent / failed / skipped), error message; HTML and text body in the detail view. If SMTP is not configured the record is kept as 'skipped'.

SMS templates and history

SMS texts are template-managed too; the history shows recipient number, template, status, provider response and error message.

Reminder flows

Booking and reminder messages are chosen by therapy type; for online sessions the meeting link is added to the message.

Screens from the app

These are real application screens; every person, appointment and contact detail shown is synthetic sample data and contains no customer data. The application UI is Turkish. Screen capture date: 19 October 2026.

Want to see this module live?

Let's review your appointment flow together and plan the setup around your number of practitioners, your services and your notification needs.

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